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Frequently Asked Questions

Index


Contact

1) Question: How can I contact you?
1) Answer: You may contact our helpful and friendly team at any time, through our website, Skype, Twitter and on our Facebook page. We plan to expand our contact methods in the near future. We appreciate your comments and hope to hear from you!
Email: sales@wildcherrylingerie.com
Facebook: http://www.facebook.com/mywildcherry
Twitter: https://twitter.com/wc_lingerie
Skype: wc_lingerie

Payments

2) Question: Which payment methods do you accept?
2) Answer: PayPal processes our payments. Through their portal, you can pay by a credit or debit card or use your existing PayPal balance. Australian residents can also use direct deposit for payments.

3) Question: What credit cards do you accept?
3) Answer: You can use any credit card that PayPal accepts, which includes Visa, MasterCard, American Express and Discover.

4) Question: How will my purchase show up on my credit card statement?
4) Answer: We greatly respect privacy, so your statement will not indicate or refer to specific items purchased. The transaction will appear on your bill as PayPal WCLApparel.

5) Question: Is my payment secure?
5) Answer: Your PayPal purchase is incredibly secure, as PayPal uses the newest technology to ensure that your information is safe and protected. All information is kept within the PayPal system; Wild Cherry does not have access to any of your payment information.

6) Question: How do I place my order?
6) Answer: Add items to your cart at Wild Cherry as you normally would. When you are ready to complete your purchase, you’ll be directed to the Paypal site. There, you’ll enter your credit card information (or use an existing balance to pay). Before you confirm your purchase, you can review your items and their prices and see your grand total. If you want to make any changes, return to our site and make them before completing your purchase.

7) Question: Can I place an order using direct deposit?

7) Answer: Direct deposit will soon be available for shipments within Australia.** When transferring funds, please use your order number as the reference number. Your order will be immediately dispatched upon receipt of funds. Funds must be transferred as soon as your order is placed. Please note that your order may be canceled if payment is not received within 5 working days.


8) Question: Is my Paypal purchase secure?
8) Answer: PayPal is one of the safest, most secure ways to pay for an online purchase. Best of all, when you use PayPal to process a credit card payment, Wild Cherry does not record any of your credit card information; your information is safe within the (highly secure) PayPal site.

9) Question: When will my payment clear?
9) Answer: Your order will be processed once payment has cleared. For credit cards this is the same day. For payments by direct deposit/bank transfer or cheque it may take between 2-3 working days for funds to clear.

Privacy & Discretion

10) Question: Is my order discrete?
10) Answer:  Our customers’ privacy and discretion is of the utmost importance to us. This is why we absolutely guarantee that any issues related to this site will be discreetly and confidentially handled, including the following:
  • Purchasing and payment
  • Packaging and delivery
  • Contact (We will contact you ONLY if absolutely necessary)
  • Your information will be kept confidential at all times and will not be shared, passed on or sold to anyone outside of our business
Your shipping envelope will only say “WCL” in the return address field to ensure your privacy.

11) Question: Will my credit card statement show that I purchased lingerie?
11) Answer: No. Your statement will only read “PayPal WCLApparel” and will not refer to any specific items purchased.

12) Question: How discrete will my shipment be?
12) Answer: Very! We take your privacy very seriously and guarantee that your shipment will be discreetly packaged and labeled. It will never say Wild Cherry Lingerie or include any reference to adult products. For your protection, your order will be shipped by AUS Post. If your parcel is lost, AUS Post will reimburse you and we will assist you with your claim.

My Account

13) Question: How do I sign up for an account?
13) Answer: Go to “My Lounge” and click on the button that says “click here to register”. Complete the required information and you will be registered on our site!

14) Question: How do I edit my account information?
14) Answer: When you log in, you can click on “My Lounge” and then “change my personal details” to make changes to your account information.

15) Question: Why do I have to register to place an order?
15) Answer: Registering provides a better experience for our users. Registering makes ordering easier, and also provides access to many useful features of our side including “My Lounge”, which you can’t have access to without a membership. Here you can create a wish list, view past orders and change and update personal information. When you register, you allow us to send you information about new items, specials and promotions. These are things you don’t want to miss!

16) Question: Is my information confidential?
16) Answer: Absolutely. We take the privacy of our customers very seriously and ensure your details will remain completely confidential at all times. Your information will never be shared, passed on, sold or disclosed in any way to third parties outside of our business. Please view our Privacy Policy for more information.

17) Question: What is “My Account”?
17) Answer: This is your starting point with Wild Cherry Lingerie. You can view your past orders, see your wish list, view your shopping cart and change personal information. To get to there, simply click on “My Account” on the upper right hand corner of our website.

18) Question: What is “Wish list” for?
18) Answer: If you find a great item but you aren’t sure you want to order it or you want to continue shopping, you can click on “Add to Wish List”; this button is found just below the “Add to Shopping Cart” button on the item information page. Add as many items as you like to your wish list. The next time you visit our site, you can see your wish list items and easily move them to your shopping cart if you desire. Using the wish list is a great way to keep track of items you are interested in purchasing or that you would like to receive as a gift.

19) Question: What is “Shopping Cart”?
19) Answer: From the top right page of our website, you can click on the shopping cart to view the items you have selected to purchase. You can add items, change quantities, delete items and complete your purchase. You can also click on “My Lounge” to access your shopping cart.

20) Question: Can I view my previous orders?
20) Answer: Yes, from “My Lounge”, click on “view my past orders”.

21) Question: How do I change my account information?
21) Answer: Log into the website through “My Lounge” and then click on “change my personal details” to make any changes to your account information.

Mailing List

22) Question: How can I join your mailing list?
22) Answer: Just enter your email address to any part of our website to receive updates from us, which may include news, product updates, sales and special promotions.

23) Question: How can I remove myself from your mailing list?
23) Answer: Simply log in to your account and go to MyLounge. Uncheck the box stating that you want to subscribe to our newsletter and you will no longer receive updates from WildCherryLingerie.

24) Question: Can I opt-out of receiving future e-mails?
24) Answer: Of course! Simply email sales@wildcherrylingerie.com to request changes or to be removed from our mailing list. We will provide further instructions on how to unsubscribe on the appropriate website area. On request, we’ll delete personal information that has been submitted to our database.

Lingerie Sizes

25) Question: How do I know which size to order?
25) Answer: Choosing the right size for lingerie can be difficult, especially when buying a gift. Which is why Wild Cherry Lingerie provides an easy sizing guide to assist you. Each item has its own individual ‘size chart’ that can be found after the items description. Simply click ‘size chart’ to learn how to properly measure yourself for the perfect fit go to “Size Charts” located at the top of our website or simply click here. Remember! We’re here to help you. Please email sales@wildcherrylingerie.com with any questions or concerns about sizing.

26) Question: Can I return lingerie if I order the wrong size?
26) Answer: Yes! We offer a no-fuss returns policy. If you order the wrong size, simply return it and we will exchange it for the correct size. Please note, you are responsible for all postage charges incurred for the exchange. If there is a price difference you will either receive a credit or be required to pay the balance.
* All lingerie MUST be tried on over existing underwear. Wild Cherry Lingerie WILL NOT exchange lingerie that has been worn or if labels have been removed.

Returns

27) Question: Can I return an item?
27) Answer: Yes! Wild Cherry Lingerie offers a generous 30-day NO FUSS RETURN POLICY for an exchange or store credit.
**The following Terms and Conditions Apply:
  • Item(s) must be returned within 30 days of receipt
  • Item(s) must be accompanied by the original receipt and order number
  • Item(s) must be returned in a cardboard box or secure mail bag
  • Labels must still be attached to garment
  • Item(s) must be returned with original packaging
  • Garment must not been worn (except to try on for size)

28) Question: Which items cannot be returned?
28) Answer: We do not offer refunds/exchanges for the following:
  • Clearance items
  • Hosiery
  • Items without original packaging
  • Garments that have been damaged, soiled, used, or tag removed
  • Garments that have been altered by you in any way
  • Intimate items once opened (unless item is faulty)
29) Question: Can I return and International order?
29) Answer: Yes. You can exchange or refund your international order. However, you are responsible for all postage costs.

30) Question: What if my item is faulty?
30) Answer: If your item is faulty, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. Your faulty item will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or offer a full refund.
**Your replacement item will be shipped to you, at no charge, within 5 working days from the date we receive the faulty item.

31) Question: How can I return an item?
31) Answer: For change of mind, we offer a 30 Day No Hassle Exchange Policy. However, the garment MUST meet the conditions as set out in our Return Policy Terms and Conditions. This is outlined in FAQ under ‘Returns’. Before returning your product, please provide the following details:
  • Your full name and contact phone number
  • Your order number
  • Please explain why you are returning the product
  • Please explain how you would like the issue resolved
*All this details must be emailed to sale@wildcherrylingerie.com before you post the item back.
**We may be able to resolve your issue faster if you include the original order confirmation or invoice you received with your product.
***Please note: Unless your item was faulty, standard postage fees apply to all return.
Our Returns Postal Address

Please return your product to:
Wild Cherry Lingerie, GPO Box 253, Melbourne, 3001, Victoria, Australia.


Delivery

32) Question: Which postage and handling methods do you use?
32) Answer: All orders are shipped via AUSTRALIA POST.

33) Question: How much is the shipping cost?
33) Answer: Wild Cherry Lingerie ships Internationally. Therefore, the shipping rate varies depending on location.
Shipping Rates:
Regular Delivery Express Delivery
Australia regular postage+tracking number Per Order $10 AUD express postage + tracking number Per Order- $15 AUD
International Orders registered regular postage (air mail) + tracking number $20 AUD express postage (air mail) + tracking number $45 AUD

34) Question: When will I receive my order?
34) Answer: Your shipment should arrive on your selected delivery date. However, some delivery locations fall outside of the usual time frames. For example, If you request next day delivery, we ship your order the same day we receive payment (If before 2PM) . But, if your location falls outside of the Next Business Day zone according to our couriers, it may take an additional day. We truly appreciate your business and make every attempt to complete your delivery on time.

35) Question: I’m in Australia, how long will it take to ship my order?
35) Answer: Regular Australian deliveries take from 3-5 business days. However, deliveries outside of metropolitan areas may take longer. This service requires a signature when delivered. If you are not available when your package arrives, a card will be left instructing you how to collect your parcel from the nearest post office. When using this service, we FULLY GUARANTEE the delivery of your parcel.
The ‘Express Post’ delivery option takes from 1-3 days. However, deliveries outside of metropolitan areas may take longer. This service does NOT require a signature when delivered.
If you’re not available when your package arrives, the parcel will be left in your letter box or at your door step. When using this service, we DO NOT GUARANTEE delivery of your parcel, however if delivery issues arise, we will assist by communicating with the Postal Service.

36) Question: How long to receive an international delivery?
36) Answer: International deliveries take from 7-14 business days. However deliveries outside of metropolitan areas may take longer. This service requires a signature when delivered. If you’re not available when your package arrives, a card will be left instructing you how to collect your parcel from the nearest post office.
Please Note: International customers to this site warrant, understand and by ordering agree to the following:
• Customers will be liable for any duties, tariffs or customs charges for their destination country.
• Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
• Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the shipment.

37) Question: When will my order be processed?
37) Answer: Your order will be processed the same day, during normal business hours. Please note, that orders are dispatched once we receive your payment. For the quickest delivery, we recommend purchasing your order using our ‘Credit Card’ payment option, which goes through instantly.

38) Question: What if something is missing from my order?
38) Answer: No problem. If you’re missing an item, please contact our helpful customer service department right away at sales@wildcherrylingerie.com for a prompt resolution.

Wholesale Orders

39) Question: Do you do wholesale orders?
39) Answer: Absolutely. Wild Cherry Lingerie sells all items advertised throughout the website at unbeatable wholesale rates. Small to large businesses can truly benefit from our top quality lingerie sold at affordable prices. Each item is fit and quality tested to keep your customers satisfied, which provides a high profit margin for your business. Contact us today to learn more about how we can help your business at sales@wildcherrylingerie.com.

40) Question: Is there a Minimum Order Requirement?
40) Answer: No. There is NO minimum order requirement for your wholesale purchases. In fact, certain items will be heavily discounted when two or more items are purchased.

41) Question: Will you have to special order my wholesale items?
41) Answer: Not usually. Most of our lingerie items are in stock and ready to be shipped.

42) Question: Do you have a Catalog?
42) Answer: Yes. Our current inventory can be viewed through our printed catalog and of course, through our virtual catalog at “Online Catalogs“. Join our mailing list today to be informed our latest products.

43) Question: How are wholesale items labeled?
43) Answer: Wholesale items come unmarked from the Wild Cherry brand. But, if required, we can include a branded swing tag.

44) Question: How can I learn more about your wholesale service?
44) Answer: To learn more about our wholesale services, please contact sales@wildcherrylingerie.com today. We’re happy to answer your inquiries and look forward to doing business with you!

45) Question: Can I advertise on the Wild Cherry Lingerie Website?
45) Answer: To advertise on Wild Cherry Lingerie, we encourage you to participate in our banner exchange program. Click the Banner Exchange link located at the top menu. Simply enter your details and add a link or upload a banner. Your banner will be displayed in our website after our banner displays in your website.

46) Question: What are your prices on wholesale items?
46) Answer: Please contact us (you can email us at sales@wildcherrylingerie.com) and we can provide you with prices on the specific kinds of items you’re interested in. Our prices change frequently because we work with different manufacturers and their prices change often. We are always working to ensure that our prices are the most competitive you’ll find anywhere.